About Us

Vision and Mission

Vision Statement:

• Our vision is to facilitate a seamless claims processing experience (both normal and litigation) for the entire insured population while promoting a heightened understanding of the essential role insurance plays in safeguarding individuals.

Mission Statement:

1. To support the insured population throughout the claims process.
2. Ensure adherence to procedural requirements when filing a claim.
3. Provide expert consultation to insured individuals facing claim rejections by insurance companies, especially in cases where claims are legally payable.
4. Offer judicial expertise for pursuing claims legally, whether through courts or arbitration.
5. Assist insurance companies by coordinating with insured individuals in cases where decisions are pending due to missing documents or reports.
6. Evaluate and rank insurance companies based on their claims settlement performance for the benefit of the insured population.
7. Raise awareness among insured individuals about their rights and responsibilities during the claims process.
8. Aid insured individuals in making representations for claims payment through the grievance departments of insurance companies or the Insurance Ombudsman.
9. Conduct follow-ups on claims with insurance companies to ensure timely resolution.
10. Assist hospitals by managing their claims portfolio effectively.